Refund Policy
1. Scope
This policy applies to purchases of Diet.AI and of the True Diet - Online Monitoring premium module made directly from Infowallet LLC. Purchases made through a third-party store or reseller are subject to that provider's refund rules.
2. Refund window
You may request a refund within 30 days of the purchase date. Requests received after 30 days are generally not eligible, although we review exceptional cases individually.
3. How to request a refund
Send an email to contact@infowallet-us.com from the address used at checkout and include:
- Your full name and the email address used for the purchase.
- The order or receipt number.
- The product purchased (Diet.AI or True Diet - Online Monitoring).
- A brief reason for the request, which helps us improve the product.
4. Processing
We acknowledge refund requests within 2 business days and approved refunds are issued to the original payment method within 5 to 10 business days. The time for the amount to appear on your statement depends on your bank or card issuer. When a refund is issued, access to the corresponding product or premium module is revoked.
5. Partial and add-on purchases
The True Diet - Online Monitoring upgrade is a separate one-time purchase. Refunding the upgrade does not cancel your Diet.AI purchase, and refunding Diet.AI does not automatically refund the upgrade unless you request both.
6. Exceptions
- Requests made after the 30-day window.
- Purchases made through a third-party reseller or app store, which must be handled by that provider.
- Accounts suspended or terminated for breach of our Terms of Use or abuse of the refund process.
- Repeated refund requests from the same customer for the same product.
7. Chargebacks
Please contact us before opening a dispute with your bank. Most issues can be resolved faster directly with our support team.
8. Contact
Infowallet LLC
412 W 7th St STE 1233, Clovis, NM 88101, United States
Email: contact@infowallet-us.com
Phone: +1 307 317 3419
Website: infowallet-us.com